We generally get two types of customer at 3FE and we value both equally, but we found there were certain occassions where we weren’t fulfilling what the customers were looking for.
Some customers want to hear all about the coffee and really experience something. They’re there to taste and want to leave having enjoyed their coffee and hopefully learned something. We love these customers.
Other customers just want a cup of coffee. They’re aware that we’re quite into what we do but they dont want to hear any shpeel, they just want a tasty cup of coffee. We love these customers.
A huge part of your job as a barista is to gauge exactly what your customer wants, in both the product and service.
With this in mind we have decided to divide our menu into two sections, namely a “Drinking Menu” and “Tasting Menu”.
What this does is help us to identify what each customer is after and also enable the customers experience a broader spectrum of tasting at 3FE.
Here’s how it works;
filter tasting (minimum 2 people)
we pick two very different filter coffees and serve them to you side by side.
coffee trio (minimum 2 people)
we take the same coffee and serve it three different ways to you; as an espresso, a cappuccino and as a filter.
(minimum 2 people)
an opportunity to taste our house espresso against our guest espresso.
a single espresso and a cappuccino.
What we hope to acheive with this new menu is a way to ensure that each and every customer that visits 3FE gets the experience that they want and not the one that we feel they should get. It also enables us to present our coffees in a manner that allows people to taste different cups side-by-side which is the best way to grow your understanding of coffee and develop your own preferences and opinions on what tastes good.
This menu is up and running and has been wonderfully received by customers last week. Pop down, have a look and taste/drink as you see fit. We’ll be happy to see you, either way 😉